Serendib Leisure hotels are celebrating after receiving prestigious TripAdvisor Certificates of Excellence. Now in their seventh year, the TripAdvisor awards celebrate hospitality excellence and are given only to establishments which consistently achieve outstanding reviews.
For the seventh consecutive year, Club Hotel Dolphin and Hotel Sigiriya received the certificate in recognition of their consistent delivery of highly personalised services to guests. AVANI Kalutara Resort was honoured for the third time in a row and AVANI Bentota Resort & Spa – welcomed the certificate for the third time.
Shantha Kurumbalapitiya, Chief Operating Officer, Serendib Leisure Management said: “Our brand is built on the experiences guests have when they stay in our hotels and dine at our restaurants. In an era governed by social media and real time feedback, it’s extremely important that guests share their experiences with others and TripAdvisor is a great facilitator of that, which is why we are proud of the TripAdvisor Certificates of Excellence received by four of our hotels”.
The Certificate of Excellence is hot on the heels of AVANI Bentota Resort & Spa and AVANI Kalutara Resort being recognized as the ‘Travellers’ Choice 2017′ (based on the quality and quantity of reviews from travelers); while Club Hotel Dolphin and Hotel Sigiriya were welcomed into the ‘Certificate of Excellence Hall of Fame in 2015’. This unique accolade is only granted to businesses that have won the Certificate of Excellence for five years in a row.
When selecting the recipients of a Certificate of Excellence, TripAdvisor takes into account the quality, quantity and recency of reviews and opinions submitted by travellers over a 12-month period. Additional criteria include the business’s tenure and ranking on the popularity index of the site.
To qualify for the award, a business must maintain an overall TripAdvisor rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Serendib Leisure Management, the leisure arm of Hemas Holdings PLC manages Hotel Sigiriya and Club Hotel Dolphin and the internationally branded hotels AVANI Bentota Resort & Spa and AVANI Kalutara Resort in partnership with Minor Hotel Group, one of Asia’s largest and rapidly expanding hospitality chains.
Serendib Leisure and Minor Hotel Group will continue their successful partnership with the two associate resorts in Sri Lanka – the Anantara Peace Haven Tangalle Resort and the Anantara Kalutara Resort which has brought Serendib Leisure’s total room strength to 706 covering key cities of Bentota, Kalutara, Waikkal, Sigiriya, and Tangalle.